Complaints Procedure
If you feel that we haven't lived up to your expectations in any way at all, we would like to know about it and we will address your concerns straight away.
Initially, please call us on (02871) 376823 and ask for Donna.
She will respond to you within 7 days to ensure she has fully understood your complaint.
Your complaint will be investigated and she will respond to you via letter or via phone call.
If she is unable to resolve the problem, she will pass your complaint to a more senior manager, who will endeavour to resolve the issue immediately.
If you would prefer to put your complaint in writing, you are more than welcome to do at;
Miss Donna McSwiney,
Templemore Business Park,
Northland Road,
Derry,
BT48 0LD
We will respond within 7 days of receiving your letter
The Final Stage of Complaint Resolution
If you are still not satisfied the last thing you can do is contact the Financial Ombudsman Service. This is the last resort. The Ombudsman will only deal with your enquiry after you have addressed it with your debt solution provider.
If you have not received a final response letter from us within 8 weeks of the complaint date, or you are dissatisfied with the decisions in our final response letter, you can write to:
The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London. E14 9SR.
