At National Debt Relief we aim to provide a high standard of service to clients. If you believe we have failed to fulfill a satisfactory level of service, we urge you to let us know so we can look into and resolve the problem.
Where should I send my complaint?
There are several different ways you can contact us in regards to a complaint.
When making your complaint please let us know what the issue is, providing as much information as possible and explain how you would like us to resolve the situation. We take all complaints very seriously and will strive to address your problem with urgency and diligence.
What happens next?
After we receive your complaint we will:
We may need to contact you during the complaint investigation in order to seek any additional relevant information.
We will work to resolve your complaint as quickly as possible, aiming to have a final response to you in writing within 8 weeks.
In some cases we may need more time to investigate your complaint. If this is necessary we will inform you in writing, of an expected timeframe and explain why it may take a little longer to investigate.
If you are not happy with the timeframe being taken to resolve your query or you do not feel like your complaint has been resolved you can also contact the Financial Ombudsman Service. There are several ways to contact them. You can:
You must contact the Financial Ombudsman service within 6 months of our final response date.
You can get free debt advice from the Money Advice Service – an organisation set up by the Government to offer free and impartial advice to those in debt. Click here for more information.
We are happy to provide you with debt advice only. We only charge a fee if you opt for one of our debt solutions. Fees will depend on which debt solution we provide and what your personal circumstances are. All fees will be discussed prior to commencement of any service or debt repayment plan.
Please note: From time to time we may refer you to other services providers or charities such as the CAB.
I will be forever grateful to National Debt Relief for getting my life back. I would recommend this company to anyone that is in bother. Call them and they will do all they can to help you.
If you have any questions about your problem debts you can have an online chat with one of our expert debt advisors.
You can chat to us via your computer or mobile device 6 days a week from 8am - 8pm, Mon - Sat